Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully to understand your rights and our procedures regarding cancellations, returns, and refunds.
You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Please note that certain items are non-returnable, including perishable goods, personalized items, and products marked as final sale. These exceptions will be clearly noted on the product page at the time of purchase.
Once your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to be processed and credited may vary depending on your financial institution, but typically takes 5-10 business days from the date we process the refund.
Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). In such cases, we will refund the original shipping charges as well.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund, please contact us at the information provided below. We will investigate the matter and work with you to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: GoldNest
Address: 85 West Seymeria Drive, Beverly Hills, FL
Email: [email protected]
Phone: +1 264 809 5248
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
