Hey there! At GoldNest, we’re not just another online store—we’re a small team of passionate folks who genuinely care about your experience. Ever since our founder, Sarah, started this journey from her garage in 2015, one thing hasn’t changed: we read every single message. Seriously, Sarah still replies to emails herself at 2 AM sometimes (we’ve tried to stop her, but she insists).
Whether you’ve got a question about that handmade necklace you’ve been eyeing or just want to share feedback—we’re all ears. Last month, a customer’s suggestion about eco-friendly packaging led to a huge change in how we ship orders. See? Your ideas actually shape what we do.
Prefer typing? Our live chat (that little icon in the corner) is manned by real humans—no bots here. Though, fun fact: our office dog, Mochi, sometimes "helps" by stepping on the keyboard.
Honestly? We know online shopping can feel impersonal. That’s why we go the extra mile—like when Mark from Kentucky called about a sizing issue, and we ended up designing a whole new ring size guide based on his feedback. Crazy how one conversation can spark big changes, right?
P.S. If you’re emailing about a custom jewelry request, add "For Sarah’s Eyes Only" in the subject line. She’s got a soft spot for those.
